CURRICULUM VITAE
 

SHIHAAM MARAIS
 

7 Tasco Close

Jagtershof

Kuils River

CAPE TOWN

7580

SOUTH AFRICA

Email: shihaam.marthinus@yahoo.com

Cell +27 73 330 5333

 

 

 

 

PERSONAL DETAILS:

 

Surname                                            :              Marais

 

First Names                                       :              Shihaam

 

Nationality                                          :              S A Citizen

 

I.D. Number                                       :              890327 0022 087

 

Date of Birth                                      :              1989/03/27

 

Sex                                                   :              Female

 

Race                                                  :              Coloured

 

Marital Status                                     :              Married

 

Dependents                                       :              2

 

Driver’s license                                   :              Code B – Own transport

 

Languages                                         :              FLUENT: English (1st) Afrikaans (2nd) (Read, Write, Speak)

 

Contact Number                                 :              Cell: 073 330 5333

 

 

 

 

EDUCATION QUALIFICATION:

 

Name of school attended                    :              Hillview High School

Province                                            :              Gauteng

Highest Grade Passed                       :              Grade 12, Senior Certificate

Year                                                  :              2007    

Subjects Passed                                :              English 1st                    HG

                                                                        Afrikaans 2nd                 HG

                                                                        Biology                         SG      

                                                                        Mathematics                 SG

                                                                        Computyping                SG

                                                                        Home Economics          SG

 

WORK EXPERIENCE:
 

NAME OF ORGANISATION                :              FRUITWAYS MARKETING (PTY) LTD

POSTION HELD                                 :              Sales Administrator (Trading)

PERIOD EMPLOYED                          :              15 September 2018 – Present

 

DUTIES:

 

Sales Co-Ordinator:

 

In an addition to below Sales Administrator role, Sales Co-Ordinator duties have been added as at January 2021:

 

·         Processing of stock transfers between pack sheds

·         Updating and control of shipment summaries

·         Updating and control of customer information sheets and credit applications

·         Processing and verification of credit notes

·         Monthly sales reports ie. Shipment vs. Money received summary

·         Involvement in customer relationship building

·         Stock allocation and needs analysis of customer requirements

·         Manifest planning for Indian and Russian requirements

·         Liaison between customer, sales administration team and 4x pack sheds

 

 

Sales Administrator:

Administration, Sales and Customer Care

*Fruit Allocation Control – Allocate stock in QX according to availability in line with customer’s weekly demand/purchase order
*Allocating fruit on FIFO basis within the specified period per market segment

*Special market requirements considered and specified to ensure fruit compliance

*Dispatch Control – Provide pack-house and logistics department with clear and accurate loading instructions, stipulating and special instructions

*Price the fruit in QX according to customer orders/pricing sheet

*Monitor discrepancies between stock allocation and pack house execution and report immediately to direct line manager

*Validation errors and problem solving to ensure correct stock is issued as per loadout instructions

*Reporting – Update customer demand, supply and sales information on a weekly basis and communicate to the Sales Account Manger

*Ensuring shipped product information is accurate and communicated to the customers on a weekly basis

*Accounts Receivable – Receive and record agreed price from Sales Manager and process invoices in QX

* Prepare pro forma invoices for cash customers on request to initiate payment prior to loading or shipment

*Accurate invoices and weekly statements submitted timeously to customers

*Verify all relevant client costs are captured against consignment

*Track and follow up on debtor payments according to the agreed terms

*Earmark sales for finalization in QX to facilitate sales accounting

*Work with multiple customer operating systems and ensure alignment of information

*Creating and issuing of credit notes in accordance to agreed pricing with Sales Account Manager

* Customer Account Reconciliation Process – Reconciling goods delivered and payments received to the service provider and market to identify, report and follow up discrepancies

*Allocate correct costs to each consignment

*Reconcile costs associated with redistribution of product

*Prepare and submit the reconciliation for the Sales Manager for review

*Reconcile remittances received and allocate revenue to correct consignments 

*Service Delivery – Communicate in an efficient and effective manner with regards to financial and/or regulatory aspects that require attention or alignment

*Deals with customer and internal information queries and problems in a professional and efficient manner.

*Provide accurate and relevant information to relevant stakeholders.

 

 

 
WORK EXPERIENCE:
 

NAME OF ORGANISATION                :              FRUITWAYS MARKETING (PTY) LTD

POSTION HELD                                 :              Sales Administrator (EU & UK)

PERIOD EMPLOYED                          :              15 February 2018 – 13 September 2018

 

DUTIES:

 

Sales Administrator:

Administration, Sales and Customer Care

*Accounts Receivable – Receive and record agreed price from Commercial Manager and process invoices in QX.

*Ensure timeous and accurate submission to customers

*Monitor pricing changes in alignment with forecasting model and report discrepancies to the Commercial Manger

*Monitor pricing sheets for completion and report on significant discrepancies

*Accurately capture the full spectrum of a variety of product lines and ensure alignment between final product volume and value generated against raw product shipped

*Track the transfers of products between various customers and monitor the outstanding payments and service provision costs for timeous payments

*Verify that all relevant costs are captured against consignment

*Track and follow up on debtor payments according to the agreed terms

*Earmark sales for finalization in QX to facilitate sales accounting

*Work with multiple internal and customer operating systems and ensure alignment for information

*Accounts Payable – Track and monitor the allocated cost vs. the cost per agreed item and report on any discrepancies

*Track and follow up on credit payments according to the agreed terms

*Proactively manage finalization of costs in the system and decide on the relevant cost allocation for timely pool payments
*Customer Account Reconciliation Process – Reconciling goods delivered and payments received to the service provider and market to identify, report and follow up discrepancies

*Allocate correct cost to each consignment

*Reconcile costs associated with redistribution of product

*Prepare and submit the reconciliation for the Commercial Manger

*Reconcile remittances received and allocate revenue to correct consignments

*Service Delivery – Communicate in an efficient and effective manner with regards to financial and/or regulatory aspects that require attention or alignment

*Deal with customer and internal information queries and problems in a professional and efficient manner

*Provide accurate and relevant information to relevant stakeholders

 

 

 

NAME OF ORGANISATION                :              HEADSET SOLUTIONS

POSTION HELD                                 :              Internal Sales Administrator

PERIOD EMPLOYED                          :              01 February 2016 – 31 January 2018

 

DUTIES:

 

Internal Sales Administrator:

Administration, Sales and Customer Care

*Working together with the 5x field-based account managers, provide Account Management, restricted back office support for field sales, “buddy support” in the designated business area

*ADHOC: Store visits for retail environment (assess product movement in store)
*Assessing of retail field reports on a weekly basis for Retail Business Development Manager and providing feedback on discrepancies

*Providing inbound and outbound follow up to enquiries generated by Marketing

*Secure quality meetings with predefined list of companies for local Field Sales

*Ensure regular communication with designated and self-claimed customers/partners in targeted group (contact cycle, awareness, campaigns, etc.)

*Where appropriate, provide contact relationship with Channel Partners

*Seek new business opportunities within the assigned business area, claiming as much information about this as possible and fill in CRM system (SalesForce)

*Log all activities on CRM

*Generating of sales quotations on SAP system

* Loading of New Business Partners and Credit Applications on SAP system

*Inhouse sales support to walk-in customers as well as via the company online store

*Website and online store updates (ie. Update stock availability, add new products)
*Processing of sample requests and ensuring the return thereof for Channel Partners

*Sourcing of Freight quotations for exports (DHL/Bollore/Courier IT)

*Involved in product launches and partner gatherings (info and welcome packs)

*Identify opportunities to grow business via telephone and email contact

*Provide up to date information to managed accounts and where required product trials

*Collaborate with the rest of the team to share best practice and to drive additional sales pipeline

*Monitor and report competitive activities of the accounts, logging relevant information regarding sales in CRM

*Permanent Buddy support for assigned field account manager in Area

*Selected account management for designated contacts

*Inbound and Outbound communication to ensure regular and thorough communications to partners

 

 

NAME OF ORGANISATION                :              POINTER SA (nee Global Telematics)

POSTION HELD                                 :              Operations Centre Agent

PERIOD EMPLOYED                          :              09 March 2015 – 29 January 2016

REASON FOR LEAVING                    :              Career Growth

 

DUTIES:

 

Operations Centre Agent:

Administration and Customer Care

*Creation of quotation to clients for New installations/Upgrades and Installations of Accessories

*Processing of generated orders onto various systems

*Financial administration (Credit checks) and monthly billing

*Network Activations

*Sim receipting and Sim swops

*Updating of sms alerting

*Quality checks on activations completed by network provider

*Package changes

*New order loading onto various systems (Remedy/OT and Config Manager)

*Managing updates on various systems (FMS/Dashboards/PSA)

*Creating of project plans with clients

*Alarm Activations

*Updates on systems for New Installations and Upgrades

*Access database email changes

*Creating customers and users on OT/PSA and sending of login details to users

*Managing of new installation and upgrade projects

*Deliver within the agreed time frame on all client requests with regards to all installation and maintenance queries

*Responsible for supplying feedback timeously on queries from both external and internal clients

*Arranging of technicians to attend to various maintenance and new installation projects

*Ensure first line trouble shooting is conducted with all specified requirements

*Manage client and dealer stock requirements

*Perform related duties as assigned by supervisor/manager. General Adhoc duties

*Diary management and assistance to director of customer service

*Compiling of daily, weekly and month end reports for management and company directors

*Odo meter updates on various systems

 

 

NAME OF ORGANISATION                :              MIX TELEMATICS

POSTION HELD                                 :              Contract Compliance Administrator (Team Leader)                

PERIOD EMPLOYED                          :              05 November 2012 – 28 February 2015

REASON FOR LEAVING                    :              Business Restructure – Department Retrenched

 

DUTIES:

 

Contract Compliance Administrator:     

Administration and Customer Care

*Ensure that the client’s database is updated with the correct vehicle and driver details and those vehicles and drivers                          are allocated to the correct sites with a standard naming convention

*Ensure that the client’s database is setup correctly according to the latest signed configuration sheet

*Deliver within the agreed time frame on all client requests with regards to De-and-Re-installations, Peripheral Installations and maintenance

*Responsible for supplying feedback timeously on queries from both external and internal clients

*Basic IT support (telephonically) to clients

*Ensure monthly billing is accurate across all clients

*Financial administration (Credit checks) and monthly queries

*Responsible for identifying vehicles that potentially require maintenance

*Ensure first line trouble shooting is conducted with all specified requirements

*Manage client and dealer stock requirements

*Perform related duties as assigned by supervisor/manager. General Adhoc duties

*Maintain compliance with all company policies and procedures

*Interviewing and training and briefing of staff

*Writing of SOP’s

*Compiling of daily, weekly and month end reports for senior management and clientele

*Manage team and installation projects

*Adhoc event planning ie. Staff parties/catering small office events

 

 

NAME OF ORGANISATION                :              DELAIRE GRAFF ESTATE

POSTION HELD                                 :              Reservationist and Hostess                

PERIOD EMPLOYED                          :              06 February 2012 – 31 October 2012

REASON FOR LEAVING                    :              Career Growth

 

 

DUTIES:

 

Reservationist and Hostess:         

Reservations

*General admin duties including filing and typing of documentation

*Arranging of floor plans within the restaurant

*Receiving of visitors and seating of guests

*Responsible for printing of bills

*Handling of customer payments

*Responsible for cash up and cash flow report

*Attending to correspondence via email, telephone and fax

*Compiling of weekly and month end reports

*Switchboard operation

*Liaising with relevant departments regarding events and functions

*Assisting with preparation re weddings/events and functions

*Finalizing of contractual agreements for events and functions

*Booking of venues

*Small group tours of estate

*Responsible for restaurant reservations and confirmations

*Staff briefing

 

 

NAME OF ORGANISATION                :              CORE DIGITAL PRINTERS

POSTION HELD                                 :              Admin Clerk and Receptionist            

PERIOD EMPLOYED                          :              01 April 2011 – 15 December 2011

REASON FOR LEAVING                    :              Relocated to Western Cape from Gauteng

 

DUTIES:

 

Admin Clerk and Reception:         

Reception, Customer Care and Administration

*General admin duties including capturing of information onto the system required and maintaining an effective filing system that can be easily accessed by the relevant party

*Switchboard operation

*Liaising with customers and suppliers

*Generating of quotations for clients

*Responsible for petty cash payment and balancing thereof

*Handling of customer payments

*Distributing of documentation to relevant parties

*Producing of quotations to potential clientele

*Arranging of appointments and receiving of visitors

*Attending to correspondence via email, telephone and fax

*Receiving and dispatch of products to clients

*Checking of deliveries

*Maintaining a constant line of communication between clients relating to orders

*Typing and editing of documentation

*Diary management for owner/CEO of company

 

 

NAME OF ORGANISATION                :              CELLNETWORK (MTN)

POSTION HELD                                 :              Senior Assistant Manager                   

PERIOD EMPLOYED                          :              01 Jul 2008  – 31 March 2011

REASON FOR LEAVING                    :              Career Growth

 

DUTIES:

 

Senior Assistant Manager:            

Sales and Customer Care

*Delegation of respective duties within the store

*Customer service and care including queries and problem solving

*Cashing up, counting of float and banking

*Employee training and appraisals (OLSA,CMS)

*Handling and receiving of stock order

*Capturing of incoming stock

*Receiving and checking of branch transfers

*Booking and sending out of inter-branch stock transfers

*Liaising with suppliers and returning of faulty stock

*Liaising with suppliers, discrepancies

*General admin duties including filing and liaising with clients and stores

*Managing stock-takes

*Merchandising and store display

*General sales (Handsets and Accessories)

*Assisting clientele with cellular and/or laptop/internet queries (setup)

*Vetting of consumer and business contracts

*General product knowledge (Handsets and Accessories)

*Arranging of store promotions

*Arranging of incentives to boost moral within the store

*Opening and closing of the store

 

Assistant Manager:                       

Sales and Customer Care

*Delegation of respective duties within the store

*Customer service and care

*Cashing up and counting of float

*Receiving of stock order

*Liaising with suppliers, discrepancies

*General admin duties including filing and liaising with clients

*General sales (Handsets and Accessories)

*Assisting clientele with cellular and/or laptop/internet queries (setup)

*Vetting of consumer and business contracts

*General product knowledge (Handsets and Accessories)

*Opening and closing of the store

 

 

Sales Consultant:

Sales and Customer Care

*Customer service and care

*General sales (Handsets and Accessories)

*Assisting clientele with cellular and/or laptop/internet queries (setup)

 

 

NAME OF ORGANISATION                :              MOMENTUM

POSTION HELD                                 :              Admin Clerk  New Business and Human Resources               

PERIOD EMPLOYED                          :              01 Feb 2008 – 30 June 2008

REASON FOR LEAVING                    :              Temporary Position

 

DUTIES:

 

Admin Clerk:                      

Human Resources

*General admin duties including filing and maintaining an effective administrative system

*Sorting of CV’s and telephonic regrets

*Liaising with employees regarding various queries regarding salaries

*Processing of terminations, (Resignations and retirements)

*Processing of appointments

*Drafting of vacancy advertisements

*Receiving of applications for appointment

*Perform scribe function during interviews

*Liaising with potential employees regarding appointments and accepting/signing of appointment letters etc.

* Processing and capturing of leave forms for:

–        Annual Leave

–        Maternity leave

–        Sick leave

–        Family responsibility leave

–        Study leave

*Receiving of visitors

*Arranging of appointments, meetings and interviews

*Managing of conference/meeting venues (arranging of refreshments, making sure copies of relevant documentation is available etc.)

 

Admin Clerk:                                    

New Business

*Capturing of new client information onto relevant data base

*Liaising with hospitals relating to medical aid and/or customer queries

 

 

 

COMPUTER LITERACY:                   

                                                         MS Office

                                                         MS Word 2000

                                                         Excel 2000

                                                         Internet and e-mail

                                                         Power Point

                                                         Access

                                                         CorelDraw 7

 

OPERATING SYSTEMS EXPERIENCE:

 

                                                         MTN Active (Online system)                      :           CellNetwork

                                                         OMS (Online system)                               :           CellNetwork      

                                                         OLSA (Online system)                              :           CellNetwork

                                                         Oracle                                                      :           Momentum

                                                         Heat                                                        :           Mix Telematics

                                                         Sales Force (Online System)                     :           Mix Telematics / Headset  

                                                         FM Console                                             :           Mix Telematics

                                                         FleetActiv                                                :           Mix Telematics

                                                         FM Professional                                       :           Mix Telematics

                                                         FM Web                                                   :           Mix Telematics

                                                         Dynamix                                                  :           Mix Telematics

                                                         Orchidtrak                                                :           Pointer SA

                                                         Pointer Fleet Management System            :           Pointer SA

                                                         Remedy                                                   :           Pointer SA

                                                         Mobile Assist                                           :           Pointer SA

                                                         Tracs Admin                                            :           Pointer SA

                                                         SAP                                                        :           Headset Solutions

                                                         QX (Prophet)                                                        :           Fruitways Marketing

 

 

PERSONAL ATTRIBUTES:

 

·         I see myself as a hardworking person who always strives for success. I am a quick learner and adapt easily to any situation.

·         I consider myself the type of person to get along with most people.

·         I characterize myself to be a problem-solver and an analytical thinker. I am determined to succeed in any task undertaken.

·         I also work well under pressure and am always committed to finishing a task.

·         I am able to work well within a team. At the same time I am able to work independently as I do not need someone to tell me what to do as long as I know what is required of me.

·         I consider myself to be an excellent leader, my motto in this regard being “to lead by example”.

 

PERSONAL OVERVIEW:         

 

A dynamic and results focused individual with solid experience within the administrative and customer service fields. Further to the above I have the ability to excel under pressure thereby meeting deadlines and results envisaged. I am very motivated, and goal driven. A creative and enthusiastic person with a diverse range of administrative and human resources background. Outstanding with strong and effective communication skills.  Good computer skills. Versatile and learns new skills/tasks quickly. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives. First class analytical, design and problem solving skills. Dedicated to maintaining high quality standards.

 

 

AREAS OF STRENGTH:                    Strong analytical skills

                                                         Research skills

                                                         Excellent inter-personal skills

                                                         Team player and relationship builder

                                                         Ability to excel under pressure

                                                         Adaptable

                                                         Manages stress well

                                                         Strong communication skills

                                                         Accurate

                                                         Attention to detail

                                                         Strong numerical understanding

                                                         Proficient in Excel

                                                         Problem solving skills

                                                         Debtor and creditor understanding

CAREER OBJECTIVES:

 

I would like to work in an environment where I am exposed to a variety of skills and be actively involved in making an organization as efficient as possible. These will be achieved through dedication and commitment to my success.

 

 

 

 

 

REFERENCES:

 

1.            NAME                                      :           Patrick Carmody

            ORGANISATION                       :           Headset Solutions

            POSITION                                :           Business Development Manager

CONTACT NO                          :           021 840 2200 / 082 802 3380

 

2.            NAME                                      :           Benjamin Griffiths

            ORGANISATION                       :           Pointer SA

            POSITION                                :           Customer Hardware Operations Manager

CONTACT NO                          :           021 915 6579

 

3.            NAME                                      :           Richard Lackay

            ORGANISATION                       :           MiX Telematics

            POSITION                                :           Manager – Contract Compliance – Fleet

CONTACT NO                          :           021 880 5552 / 082 809 7055

 

4.            NAME                                      :           Mariette Myburgh

            ORGANISATION                       :           MiX Telematics

            POSITION                                :           Divisional Director – Customer Service

CONTACT NO                          :           011 654 8403

 

5.            NAME                                      :           Ilse Distin

            ORGANISATION                       :           Delaire Graff Estate

            POSITION                                :           Manager

CONTACT NO                          :           021 885 8160

 

6.         NAME                                       :           Marlise Basson

            ORGANISATION                       :           Core Digital Printers

            POSITION                                :           Manager

CONTACT NO                          :           012 804 3000

 

 

7.         NAME                                       :           Petra Van Vuuren

            ORGANISATION                       :           CellNetwork (MTN)

            POSITION                                :           Manager

CONTACT NO                          :           012 656 1863

 

 

8.         NAME                                       :           Chanaaz Blauw

            ORGANISATION                       :           Momentum

            POSITION                                :           Manager

CONTACT NO                          :           012 3133 3954 / 082 082 7833

 

  • Updated 2 years ago

To contact this candidate email shihaam.marthinus@yahoo.com

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